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All the information you need about the reopening of Hollywood Casino St. Louis. We will continue to add information as it becomes available, please check back often.
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statement by michael jerlecki, vice president & General Manager, on the reopening of hollywood casino st. louis
While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we worked closely with the Missouri Gaming Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:
Social Distancing
- Capacity on our gaming floor may be limited, but we do not expect this to impact the customer experience.
- The installation of floor decals and signage to strictly enforce social distancing guidelines will be placed in areas where lines typically form.
- Table game seating will be limited, and some slot machines will be placed out of service.
- There will be no large drawings, tournaments, or special events.
- Hops House, Phat Thai, Final Cut Steakhouse, and Charlie Gitto's are open.
- The gift shop, fitness center and valet parking will also be closed.
- Valet parking will be closed, and the parking area typically used for valet parked cars is available for self-parking. Additional handicap parking spaces will be added to both casino parking areas.
- The hotel has reopened.
Health & Safety
- Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
- Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, Hollywood Casino St. Louis will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
- Slots and table games will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
- Plexi-glass separators will be installed at the players club, cage, security podiums and other locations.
We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.