- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef.  Prepares recipe per standardized recipes and production sheets.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. s.- Assists in other areas of kitchen as instructed by Sous Chef.- At completion of service, puts all perishable foods in covered containers and refrigerates.- Cleans station and reports to Sous Chef for closing instructions.- Leads completion of daily tasks within the department or work unit.

- Sets buffet lines and breaks with proper equipment, supplies, and decor.- Sets tables with proper silverware, napkins, condiments, centerpieces, etc.- Prepares and sets/serves beverages.- Serves plated meals to guests.- Removes used plates, glassware, silverware, etc., from assigned areas.- Anticipates and provides for guests’ needs throughout entire function.- Provides optimal guest service to all guests and responds efficiently to guest concerns.- Maintains a clean and organized workspace to ensure timely break down of banquet events.- Ensures that future events are set up for success.- Polishes plates, silverware, and glassware.- Responsible for sweeping, mopping, vacuuming, trash removal, etc.- Coordinates with Banquet staff and other restaurant personnel to provide excellent guest service.- Various other duties may be assigned.- Adheres to regulatory, departmental, and company policies in an ethical manner.

- Performs considerable physical activity on a continuous basis throughout scheduled shift. - Executes set up of Banquet Event Orders (BEO) in accordance with instructions provided by Banquet Manager and/or Banquet Captain. - Sets banquet rooms with proper tables, chairs, podiums, audio/visual equipment, platforms/stages, trash cans, linens, chair covers, glassware, and other equipment for meetings/events as instructed. - Cleans and stores all tables, chairs, podiums, audio/visual equipment, platforms/stages, trash cans, linens, chair covers, glassware, and other equipment in an organized manner according to established procedures. - Maintains clean and organized meeting rooms and storage areas by sweeping, vacuuming, dusting, removing carpet stains, and removing trash. - Knowledge of various styles of banquet room set up. - Knowledge of various types of banquet equipment. - Assists fellow Banquet team members with polishing plates, silverware, and glassware. - Adheres to regulatory, departmental, and company policies in an ethical manner.

- Clean various bars as assigned or according to rotating schedule.- Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers.- Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors.- Responsible for dispersing glassware to proper bars and outlets. - Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars.- Assist in major breakdown and re-assembly of bar's stock and setup.

- Provides excellent guest service while making quality, hand-crafted beverages- Responsible for educating guests about our premium coffees, teas, gelatos, and menu items.- Prepares and sells coffee drinks, such as espresso, café latte, and cappuccino, by following recipes and preparation techniques.  - Operates electronic cash register system to accurately and immediately account for transaction payments; transports monies to and from the main Credit cage.- Delivers guest orders.- Ensures guest satisfaction through food quality checks and responds to guest complaints.- Maintains equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing cleaning and preventive maintenance.- Ensures a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.- Maintains a clean and welcoming dining room with attention to detail, sanitation, and safety.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.

- Responsible for clearing all table and resetting them for new seating in accordance with venue standards.- Ensure each table is ready for guests arrival in accordance with venue standards.- Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables.- Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them.- Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area.- Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards.- Attendance at pre-shift meetings.- Responsible for maintaining a regular and consistent attendance record.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.

- Clean various bars as assigned or according to rotating schedule.- Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers.- Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors.- Responsible for dispersing glassware to proper bars and outlets.- Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars.- Assist in major breakdown and re-assembly of bar's stock and setup.

- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, and Beverage Supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.

- Responsible for supervising and managing staff in the Beverage department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Establishes product menu and records product inventories.- Creates and maintains Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems.- Provides Beverage support for special events when necessary.- Monitors inventory of all Beverage product.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.

- Maintain the daily appearance of the property and casino - Clean and polish surface areas, machines, chairs, ash trays, baseboards, etc.- Clean and supply restrooms. You will extract or clean of bodily fluids when reported.- Clean windows, glass, mirrors, and remove trash.- This position will require you to be standing during the duration of your shift. - In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. - You will also be required to help assist with guests, aid in cleaning public areas (including restroom) of the casino and be okay with constantly moving. - Our EVS team must be able to lift and/or move up to 40 pounds.

- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef.  Prepares recipe per standardized recipes and production sheets.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. s.- Assists in other areas of kitchen as instructed by Sous Chef.- At completion of service, puts all perishable foods in covered containers and refrigerates.- Cleans station and reports to Sous Chef for closing instructions.- Leads completion of daily tasks within the department or work unit.

- The Engineer III performs journeyman to advanced level general maintenance, repairs, and support functions in the areas of general maintenance, plumbing, kitchen & refrigeration equipment, carpentry, HVAC and electrical devices.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions to lighting, heating, cooling, plumbing and equipment.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Accountable for OSHA compliance at Hollywood Casino & Hotel and will be an active participant of Safety compliance.- Must be able to interact effectively across departmental lines including guests, vendors, and team members. - Other duties may be assigned as needed for departmental needs.

- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.

- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Engages in friendly conversations with guest whenever possible using the 10/5 rule:  10 feet – make eye contact and smile, 5 feet – greet and speak to guest.- Provides personalized service and uses guest’s name at least twice during all interactions. - Greets each guest entering restaurant. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

- Guaranteed 40 hours pay per week.- Transfers drop devices from casino floor to the Count Rooms.- Performs daily count of multiple cash drops on the casino floor.- Sorts, counts, straps, and records the results of daily counts in accordance with departmental and regulatory policies.- Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.- Prepares reports recording any discrepancies from the computer totals to the actual physical totals, while notifying the Lead, or Manager of any variance between the two.- Performs minor repairs and maintenance on Count Room equipment.- Maintains an ethical work habit in adhering to regulatory, departmental, and company policies.- Performs duties as assigned by the Count Room Lead or Manager.- al, and company policies. - Performs duties as assigned by the Count Room Lead or Manager.

- Practice professionalism and quality in service- Understand the requirements for proper sanitation, improve and maintain kitchen standards- Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods- Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed- Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen- Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment.- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.

- Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware. - Sets up dishwashing machine, i.e., drains closed, tanks filled, temperatures at correct level, detergent at proper level, and thoroughly cleans dish washing equipment and working areas. - Responsible for handling the removal of garbage and refuse, mopping and sweeping floors, and washing walls and ceiling tiles. - Washes, stacks, and stores china in appropriate kitchen area. - Adheres to regulatory, departmental, and company policies in an ethical manner.

- Protects company assets by observing the activities of employees and customers via surveillance cameras.- Reviews video footage on cases of patron/internal control disputes. - Completes daily activity report and notes any pertinent facts. - Monitors recording equipment and checks equipment operation.- Notifies appropriate person when infractions, cheating, etc., are observed, including MGC agent on duty.